“At New York Eye and Ear Infirmary of Mount Sinai (NYEE), nurses are proud of their exemplary nursing practice and long-standing Magnet Recognition®. Our professional practice model of relationship centered care promotes health and wellness by bridging relationships between patients and their loved ones. This model extends to all care team members, as well as the local and global community.
Exploring innovative ways to improve the quality and safety of health care delivery is a top priority. This is accomplished through growth and development of all nurses into transformational leaders who are striving for excellence and displaying dedication, accountability and professionalism every day. Our nurses foster a culture of safety through teamwork and transdisciplinary collaboration and strive to exceed the expectations of our patients, their loved ones and the communities we serve. It is this commitment to education, research and professional growth along with clinical excellence, which results in quality patient care and exemplary nurse-sensitive outcomes.”
--Stacey A. Conklin MSN, MHCDS, RN, NE-BC
Vice President of Patient Care Services and Chief Nursing Officer at NYEE
Shared Governance provides for shared accountability and partnership across the professional nursing community at NYEE. The overarching goal is identifying effective strategies to optimize the delivery of safe, effective high quality healthcare to the patients and families who choose NYEE as their hospital of choice. The Council members seek to use the shared governance experience and professional relationships, evidenced based practice, research opportunities and technology to improve the engagement and experience of health care professionals as the tools to advance ENT, ophthalmology and plastic surgery nursing practice at NYEE.
The four councils are led by clinical nurses with either a Nurse Manager or a Nurse Director as an advisor:
Council members act as subject matter experts on their respective units and conduits for information gathering and sharing.
At NYEE, there is a constant feedback loop with unit based councils providing feedback to council representatives who in turn bring information to monthly council meetings. Council advisors share information at monthly nursing leadership meeting and Patient Care Services Executive Council (PCEC). Information flows from PCEC directly through rounding or meeting with representatives or through council meetings as decisions are agreed
In addition, the professional organization NYSNA representing clinical nurses at NYEE meets regularly with nursing leadership to discuss nursing practice issues and contributes the shared decision making process at NYEE.
The four councils also have ties to the Mount Sinai Health System councils of Professional Practice, Research, Informatics and Communication, and Quality.
New York Eye and Ear Infirmary received its first Magnet designation in 2009, was re-designated in 2014 and will be submitting application for a third designation in October 2018. Proud and privileged to be part of a small and select community of Magnet hospitals, NYEE recognizes not only the prestige but the benefits of a Magnet designation and what it demonstrates. Research findings from Magnet® recognized organizations show the following benefits:
- Nurses exhibit increased job satisfaction, increased retention, increased recruitment abilities, and decreased burnout;
- Patients and families indicate increased satisfaction, and improved patient outcomes.
NYEE as an organization recognizes the outstanding contribution of nursing leadership and staff as essential to the its recognition as one of US News and World Reports best hospitals for world-class care of ophthalmology and ENT patients.
Awards and Recognition
NYEE recognizes the commitment to excellence as specialty care nurses as well as their dedication to a healthy work environment focused on relationship centered care. Celebrating achievement is key to staff engagement and a community engaged in promoting the mission and values of the organization. Awards and recognition, formal and informal, for individuals and units are key to retention of experienced nursing staff and are reflected in high nurse satisfaction levels as evidenced in a recent NDNQI survey.
NYEE Nurse Week Awards
- Established in 2017, the NYEE Nurse Awards are designed by nurses for nurse colleagues and support employees. Nominations start after March 19 (Certified Nurses Day) and the Nurses Week Planning committee comprised of clinical nurses, Nurse Managers and Directors review blind nomination forms and make decisions based on rigorous criteria for each award. Awards are presented at the Nurses Week Kick Off event, and categories include:
- Preceptor of the Year
- Excellence in Nursing (RN)
- Excellence in Nursing ( LPN/NA/Tech)
- Rookie of the Year
- Friend of Nursing
Eye Hear You’re Great
- Hospital wide awards for employees who embody the mission and values of NYEE in their everyday practice toward colleagues and patients. Nominees are honored monthly at a luncheon with the executive leadership and receive a certificate of recognition. Several nurses have been nominated and many have been awarded this prestigious hospital award.
Patient Safety Award
- A hospital recognition for identifying a potential safety concern, patient or environmental, that if unreported could have had serious consequences. Nursing staff has been in the forefront of receiving this important award.
Hand Hygiene Award
- A hospital unit of department recognition for extraordinary compliance with NPSG (National Patient Safety Goals for hand hygiene. Data is captured and tabulated monthly by Infection Prevention Director. Two nursing units have won this high achievement recognition.
Goals for the nursing department include Magnet re-designation; competent nursing care based on best practices; quality monitoring and achievement of outcomes; and, active participation in research investigations and evidence-based practice projects. These goals align with activities facilitated by the Director of Magnet, Education, Quality, and Research.
Our specialty hospital was founded on principles of the provision of care to those in need. Our dedicated ENT nurses conduct free ear screenings and hold education workshops at local centers and religious institutions as a service to the East Village community. Additionally, ENT nurses and the Social Work staff run a support group for patients with Head and Neck Cancers. This group of patients, nurses and social workers meet regularly to discuss specific health needs, but more importantly share a bond that provides emotional and spiritual support to caregivers and patients alike.
The Nurses of the Retina Services have recently began work with patients referred through primary care physicians with the new Tele-retina service. The RNs have been working with PCPs, their office staff and newly diagnosed diabetic patients with regard to diabetic related implications for eye health.
In response to Hurricane Maria, NYEE supported the CNO Stacey Conklin, MSN, MHCDS, RN-BC, NE-BC participation in the MSHS clinical volunteer team in Puerto Rico in October 2017. Over a two week time frame, the MSHS team provided care to 1700 patients.
New York Eye and Ear Infirmary is dedicated to promoting lifelong learning and professional development of our nursing staff. NYEE provides its staff nurses with numerous opportunities for continued growth and success, including:
In June 2018, NYEE hosted the American Academy of Ambulatory Care Nursing (AAACN) Certification Review Course. The course provided an overview of the potential content that may be tested on the ambulatory care nursing certification exam.
Shortly after the course, NYEE enrolled in the Success Pays program through the American Nurses Credentialing Center (ANCC). Success Pays helps nurses achieve certification by reducing test-taking anxiety and eliminating financial barriers.
For more information of enrolling in the Success Pays program, please contact Veronica McGorry, Nurse Education Manager, at firstname.lastname@example.org
All registered nurses who have worked at NYEE for 1 year are eligible for tuition reimbursement opportunities.
As part of The Mount Sinai Health System (MSHS), NYEE has access to the Levy Library through the internal intranet. The Levy Library supports the education, research, and clinical information needs of the Mount Sinai Health System. It provides nurses with several search engines to encourage evidence-based practice, including: PubMed/Medline, Cochrane, CINAHL PLUS, and Nurse Reference Center Plus databases.
Continuing Education with Peri-Op 101
Registered nurses interested in gaining knowledge about peri-operative nursing care can enroll at a discounted rate in the Phillips School of Nursing at Mount Sinai Beth Israel Peri-Op 101 course. The 10-week course is based on the standards of the AORN’s Peri-operative Nursing 101 Program. The course includes 80 hours of classroom lectures, simulation lab practice and 50 hours of clinical experience.