Macular News – November 30
Ronald Gentile MD, professor of ophthalmology at the Icahn School of Medicine at Mount Sinai and director of the ocular trauma service at the New York Eye and Ear Infirmary of Mount Sinai said in a video interview at AAO 2017, “Patient satisfaction is the expectations of the patient, their needs and desires. This is something that has really been hard for doctors to come to grips with. We see patient expectations can be very high.” He added that you need to develop a bond with new patients; the first visit is the most important. The only way to take off a negative review is if it a personal attack on the doctor. “I think that the AAO is on the forefront of patient satisfaction. If you look at the educational material that comes out of the AAO, this is top of the line, cutting edge information to try to help the patients,” Dr. Gentile said.
- Ronald C. Gentile, MD, Professor, Ophthalmology, Icahn School of Medicine at Mount Sinai, Director, Ocular Trauma Service, New York Eye and Ear Infirmary of Mount Sinai