New York Eye and Ear Infirmary
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Our Billing Policies

At The New York Eye & Ear Infirmary, we understand how overwhelming it can be to deal with health issues and billing issues on top of that. We know that your medical bill and insurance details can get confusing. It is our goal to make the process as easy as possible for you.

Hospital Statement

Hospital bills are based on the type and complexity of the care you received. The amount you owe may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, balances due after insurance has paid on a charge. View a sample bill >>

We will provide additional relevant documentation, when appropriate, to help process your claim for the correct benefit.

We will file a claim with your insurance carrier. For certain types of insurance coverage, if there is a balance due after your insurance company has processed your claim, or if you do not have insurance, we will mail a statement like the one above that shows the balance due after insurance payments. We will not bill you for such balances unless permitted under your health plan and applicable law.

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Payment Expectations

Account balances are to be paid 21 days from the statement date. If you are unable to pay in full by that date, you should contact Credit and Collections at 212-979-4478 to make payment arrangements.

If you feel you are unable to pay for all or part of the healthcare you receive from The New York Eye & Ear Infirmary, we encourage you to apply for charity care/Financial Aid. Please call the Financial Counseling Office at 212-979-4745 for more information and/or an application.

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Other Fees

In addition to the hospital bill you received, you may receive bills from one or more of these other providers who will bill you independently; their services are not covered by the hospital bill:

  • Physician(s) who cared for you while you were a patient at the hospital.
  • The Anesthesiologist if you had a procedure at the hospital.
  • The ambulance company if you were brought to the hospital by ambulance.
  • Physicians who you may not have seen but may have provided interpretation services for lab work and x-rays.

Financial Assistance

All patients will have access to information regarding estimated or actual charges for Infirmary services, as well as the option to apply for government or Infirmary charity care programs based on financial need.

Please view our charity care policy.

INFORMATION REGARDING ELIGIBILITY FOR CHARITY CARE/FINANCIAL AID AND THE APPLICATION PROCESS IS AVAILABLE FROM:

Office of Financial Counseling
310 E. 14th Street
New York, NY 10003  
212-979-4745

Generally, patients will be encouraged to first apply for applicable insurance programs, such as Workers Compensation and no-fault insurance, and those special programs listed below before being considered for Charity Care.

  • MEDICAID: for certain individuals with low incomes and resources.
  • CHILD HEALTH PLUS: for children under the age of 19, who are not eligible for Medicaid, regardless of immigration status.
  • FAMILY HEALTH PLUS: for adults age 19 to 64 who are legal U.S. residents.
  • MEDICAID MANAGED CARE: for Medicaid-eligible individuals. These plans focus on preventive health care. New York Presbyterian Community Health Plan is one such plan, which offers Medicaid as well as Child Health Plus and Family Health Plus.

For information about how you can apply for these programs, please call (212) 979-4046.

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