New York Eye and Ear Infirmary
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A Patient's Guide to Surgery & Guia del Paciente para la Cirugia

The following information is designed to help you prepare for your stay at New York Eye and Ear Infirmary of Mount Sinai (NYEE). If you have any questions regarding pre-operative instructions, please call the Ambulatory Surgery Center at (212) 979-4360 or 4165, Monday - Friday from 7AM - 8PM. If you have questions regarding your insurance coverage, please call the Financial Screening Office at (212) 979-4311 or 4309.

GU?A DEL PACIENTE PARA LA CIRUG?A en Espa?ol

Introduction & About Your Surgery

Welcome to New York Eye and Ear Infirmary of Mount Sinai (NYEE). We take pride in providing the highest quality care to all our patients. This guide will provide important information on how to prepare for your surgery, what to expect once you arrive, and how to plan for your care after surgery. Your surgeon will talk with you about the type of surgery you are having, and how long you are expected to stay in the hospital.

There are two types of surgery. Inpatient surgery means that you will be admitted to the hospital (usually on the same day of the procedure) and will remain in the hospital after your operation for one, two or more days until you are ready to go home. Outpatient surgery, also called ambulatory surgery, means that you will go home the same day. Many of the patient instructions will be the same for both types of procedures, as this booklet will describe.

Please take a moment to read through this information. If you have any questions about your upcoming surgery or your hospital stay, do not hesitate to ask your physician. Our goal is to make your stay at New York Eye and Ear Infirmary as pleasant and safe as possible. Therefore, we ask that you take the time to read these instructions and complete necessary paperwork and testing before arriving at the hospital. This will help to minimize delays on the day of your surgery. Our health care team is dedicated to ensuring your experience is a positive one.

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Patient Policies

Patient Rights

You will be given a copy of the Patients' Bill of Rights, which explains your rights as a patient according to New York State law. If you have not received one, ask your physician's office, nurse or the registrar in Admitting for a copy. New York Eye and Ear Infirmary is compliant with all applicable rules, regulations and laws regarding patients' rights.

Patient Safety

Patients play a vital role in making their health care safe. We urge you to get involved in your care.

Advance Medical Directive

New York Eye and Ear Infirmary honors patients' advance directives to the full extent permitted by law. These include living wills, health care proxies and oral statements. If you have an advance medical directive, please bring it with you. An advance directive enables you to give written or oral instructions to doctors and other health care professionals regarding the type of medical care you would want or name the person you would wish to make health care decisions for you if you could no longer speak for yourself. Upon advance directive appointing a family member or friend to make treatment decisions on your behalf, you should discuss your intentions with the individual appointed to act on your behalf. At the time of admission, you will receive a copy of the New York State health care proxy form.

No Smoking Policy / Fire Safety

New York Eye and Ear Infirmary is a smoke-free environment. Smoking is prohibited by the staff, patients and visitors in all areas of the hospital. As part of NYEE's comprehensive safety program, fire alarms are tested routinely and fire drills held regularly.

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Procedures in Children

Hospitals can be frightening places for children. In order to make your child's stay here as smooth as possible, we ask that you follow these suggestions:

  • Follow your doctor's orders about not giving your child anything to eat or drink before surgery. We realize this is very difficult with small children, but it is essential in order to give them anesthesia and perform the scheduled procedure safely. If your child does have fluids or food after the recommended time, the surgery will have to be rescheduled.
  • Please feel free to bring one of your child's favorite toys to the hospital. It will help your child feel more secure if he or she has a familiar toy for company.
  • Only the parents or one parent and one escort should accompany the child. Bringing other relatives to the hospital may upset the child and also makes it difficult for our staff to do their jobs.
  • One person must stay at the hospital during surgery. you will be allowed to be with your child at all times on the unit and in the operating room before anesthesia. A parents' waiting room is available for convenience and comfort. The nursing staff will let you know as soon as you can rejoin your child in the Peri Anesthesia Care Unit (PACU). PACU Vistation Guidelines for Families >>
  • For your child's safety, we will not discharge him or her to anyone other than a parent or legal guardian.
  • If you are escorting a child and driving, it is necessary to have a second adult present who is free to give the help and attention that are needed to bring a child home after surgery.

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Before Your Surgery

Speak up if you have any questions or concerns about your health care.

Consent for Medical Procedures

Your surgeon will discuss the details of your operation with you prior to your surgery. Please feel free to ask any questions regarding your procedure, and follow your surgeon's advice before and after your surgery. Before any major medical procedure can be initiated, you or an authorized member of your family will be asked to sign a consent form. You are entitled to a full explanation of your diagnosis, treatment plan and prognosis, as well as the risks, benefits and alternatives associated with your care. If you do not understand what is being recommended, or if you are uncertain about whether you want the procedure, as your physician or nurse.

Pre-Admission Forms

Your physician will give you instructions an pre-admission forms. It is very important that you complete these forms, and that your physician return them to the Admitting Office at least 7 days before your scheduled surgery. If additional information is needed, New York Eye and Ear Infirmary Admitting Office will call you.

Presurgical Testing

A complete set of instructions about your presurgical testing requirements will be given to you by your doctor. NYEE requires your medical history and the results of a physical examination completed within 30 days prior to the date of your surgery. In some cases, you may need an EKG (also done within 30 days) and /or a chest X-ray taken within the last six months. Your surgeon or internist will arrange for your physical examination and any necessary diagnostic tests. Your doctor may request same-day surgery testing. This will be completed after your admission and prior to surgery.

Insurance Carrier

Remember to contact your insurance company 7 to 10 days prior to the date of surgery to advise them of your scheduled surgery and to confirm coverage. You should check for and verify any co-pays and/or deductibles you will have to pay at the time of your admission. If you have any questions regarding your insurance coverage, please call the Financial Screening Office at (212) 979-4311 or 4309.

Interpreter Services

If you need an interpreter, both foreign language and sign language interpreters are available. Please call (212) 979-4306 if you need a foreign language interpreter, or (212) 979-4473 if you need a sign language interpreter. 

ADA-compliant telephones can be made available to patients while in the hospital. Please notify the Admitting Office at (212) 979-4306 in advance.

What to Tell Your Physician

In order to assure your safe care, it is important for you to provide the following information to your physician prior to surgery:

  • Allergies: Do you have any allergies to foods or medications or dyes used in diagnostic tests?
  • Latex allergy: Have you ever reacted to latex products, such as gloves, rubber balloons or other items?
  • Do you take medications regularly? This includes over-the-counter medications (e.g., aspirin and ibuprofen), herbal remedies (e.g., St. John's Wort), nutritional supplements, pain medication and/or prescription medication. Please know the name(s) and dosage(s) of these medication(s). Bring them with you on the day of surgery.
  • Do you smoke?
  • Do you drink alcohol?
  • Do you use recreational or "street" drugs?
  • Do you have other health problems, such as diabetes, heart problems or high blood pressure?
  • Have you had surgery before?
  • Have you had anesthesia before? How did you react?
  • Is it possible that you are pregnant?

Nutrition Counseling

When you are admitted, you receive an assessment and nutritional screening. When indicated, you will get a referral for a consultation with the Registered Dietitian. Your doctor or nurse can also request nutritional counseling. A referral and appointment are needed. Call the office of Nutrition and Food Service at (212) 979-4338.

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Preparing for Surgery

Preoperative Instructions

Your surgeon's office may call you prior to the scheduled date or surgery to review your medical history and preoperative instructions. If you have any questions or concerns, please call our Ambulatory Surgery Center nursing staff at (212) 979-4360 or 4165, Monday through Friday, 7 am to 8 pm, or redial the main switchboard at (212) 979-4000 and ask them to page the Nursing Supervisor.

Please follow your physician's instructions carefully. It is extremely important to understand and follow these directions. They are for your safety. If these instructions are not followed, it could result in the cancellation of your surgery.

  • Do not eat or drink after 12 midnight preceding surgery, unless instructed otherwise by your physician. Do not suck on hard candy or lozenges.
  • Tell us if you have any allergies.
  • If you take daily medications, consult with both your internist and surgeon regarding whether you should take them on the day of surgery, and if so, at what time.
  • Bring any medication you may be taking with you in its prescription bottle.
  • If you take anti-depressants, anti-inflammatory medications (such as aspirin, Aleve, ibuprofen or Motrin), or anti-coagulants, ask your physician if you should stop them for a period of time prior to surgery.
  • If you develop a cough, cold or fever, please call your surgeon.
  • Do not smoke or drink alcohol 12 hours prior to an following surgery.
  • Remove nail polish and nail wrapping from all fingers prior to coming to the hospital.
  • Do not apply any makeup, cream or aftershave lotion the day of surgery.
  • Please shower and wash your hair the night before or the morning of surgery.

If Illness Develops

If you develop a cold, virus, sore throat or other illness during the week before your scheduled surgery, please contact your physician immediately. Your physician will determine whether your procedure should be rescheduled.

Escort

If you are coming in for ambulatory surgery (i.e., going home the same day of the procedure), you will require an escort to bring you home.

A Call to Confirm

If you have not been contacted by 8pm the night before your surgery, please call the Admitting Office at (212) 979-4306 up until 10 pm to receive your admission time.

What to Bring

Presurgical Forms and Insurance Information - Please complete and bring with you all the forms that you received in your physician's office, as well as your insurance cards and/or forms.

Medications and Allergies - Bring a list of all your medications, times taken and dosages, as well as a list of allergies to medications, foods or other substances. Bring your medications with you.

Advance Medical Directive - Please bring any documents regarding advance medical directives, such as health care proxy form and a living will.

Guardianship - All legal guardians of a minor child under the age of 18, a mentally compromised adult or a foster child undergoing surgery must bring all legal/court documentation verifying his or her legal guardianship of the patient. Without legal proof of guardianship, the surgery will have to be rescheduled. All court/legal documents must be originals; copies will not be accepted. The originals will be immediately returned to you.

Clothing - If you will be staying overnight in the hospital, bring an overnight bag with pajamas, robe, slippers and toiletries. 

If you are coming for ambulatory surgery, we recommend that you wear casual, comfortable, loose-fitting clothing that buttons or zips down the front and is easy to take off and put back on after surgery. Shoes should be flat and without laces.

Valuables and Personal Belongings - Leave all valuables and jewelry, including wedding rings, at home since New York Eye and Ear Infirmary cannot assume liability for personal property. Limited locker space will be made available for your belongings. NYEE is not responsible for items which are lost or misplaced.

Dentures, contact lenses, glasses and hearing aids may have to be removed prior to surgery. Since these personal items can easily be misplaced, please keep them in appropriate cases or containers (that won't be mistaken for trash) when not in use and store them in your bedside table or give them to the person escorting you. If requested, your nurse can provide special denture cups. Do not leave your dentures and/or eyeglasses on your meal tray or bed.

Discharge Planning

As a part of your total care, the team of physician, nurse, social worker and others evaluates the kinds of care you may need after discharge. Your discharge plan may include home health care services. A member of the team will make referrals to home health agencies on your behalf. You may have a preference for, or prior experience with, a specific home care agency, and may wish to utilize its services, or your insurance company may have determined the agency for you. If you do not have a preference, a member of the NYEE staff will make a referral to an agency. We have no control over the quality of care given at these agencies and neither recommend nor discourage your use of them.

Your participation in your care planning is important and will help assure a positive outcome.

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Your Surgery

Canceling a Procedure

If you find yourself in a situation that makes it necessary to cancel your surgery, please call your physician as soon as possible.

Checking In

Please arrive on time for your procedure to help avoid delays. All surgical patients should first go to the Admitting Office Reception Desk on the first floor of the main building at 310 East 14th Street. You will have a hospital identification (ID) bracelet put on your wrist.

If you are coming for ambulatory surgery, you will then proceed to the Ambulatory Surgery Center of the fifth floor, North Building. After signing the register, you will be directed to the waiting area. A nursing assistant will call you and take you to the dressing room, where you will get a locker. You will be given a hospital gown and robe to wear.

After you have changed, the nursing assistant will take you to Area A, our pre-surgical area. A registered nurse will assist you in all your needs. A medical consultant may examine you if your surgeon has requested medical clearance. If presurgical testing has not been done, the physician's assistant may perform a history an physical. Electrocardiogram (EKG) and blood work may be done or repeated as needed. You will also be seen by an anesthesiologist, if necessary. The surgical site will be marked with an X by a nurse to avoid confusion.

We ask that your family member, friend or escort wait in the TV room/waiting area. We will call them if needed and will be happy to answer their questions. We strongly recommend that you not bring children as we do not have facilities or personnel to adequately supervise them.

Cafeteria

The cafeteria is open 6:30 am to 3 pm daily. It is located in the basement of the North Building. For light snacks and beverages, there are vending machines available next to the cafeteria at all hours.

Private Duty Nursing

NYEE provides professional staff to meet your clinical needs, but if you would like personal nursing care to supplement the care by our staff during your hospital stay, you may want to arrange for a private duty nurse. Private duty nurses are engaged directly by patients or their families. These nurses are not employees of New York Eye and Ear Infirmary, but are hired through us from reputable outside agencies. Please note, they do not provide care in the PACU (Recovery Room). To make arrangements for private duty nursing, call (212) 979-4353.

Anesthesia

The anesthesiologist or certified registered nurse anesthetist (CRNA) is responsible for your comfort and well-being before, during and after your surgical procedure. Prior to surgery, the anesthesiologist/CRNA will meet with you, if necessary, to discuss your anesthesia and answer any questions you may have. If you have had any experiences in the past with anesthesia, please inform the anesthesiologist. In the operating room, the anesthesiologist/CRNA will manage your anesthesia and monitor vital signs. In the Peri Anesthesia Care Unit (PACU), the anesthesiology staff ensures that all patients remain stable following surgery. There are several ways to administer anesthesia. The anesthetic choice is related to your general condition and medical history, as well as the surgery or procedure being done.

General Anesthesia uses medicines to put you to sleep and medical gases to keep you asleep. With this technique, anesthesiologists will often use medicines to relax muscles and techniques that support your breathing.

Regional Anesthesia means injection of medicine through a small needle to "numb" specific areas of the body. Also known as a nerve block, an epidural or a spinal.

Local Anesthesia can provide loss of pain sensation over the areas where surgery is performed. It may be combined with sedation to induce a light sleep.

Monitored Anesthesia consists of local injections, as well as the use of medications to make you drowsy (e.g., conscious sedation). You will be able to communicate with the staff during this type of anesthesia.

Before going to the operating room (OR), you may be given a sedative to help you relax. A nursing assistant will then take you to the OR in a stretcher or wheelchair. If no sedative is given, you will be able to walk to the OR with a nursing assistant escort.

In the Operating Room

Your surgeon leads the OR team. Other team members usually include nurses, an anesthesiologist or nurse anesthetist, and a surgical assistant. As a team, they provide a sterile and safe surgical environment. If the OR feels cold, you can ask for a blanket.

In preparation for the procedure, an intravenous (IV) line will be started in an arm or hand vein. This will be used to deliver medications and fluids during surgery. Vital signs are monitored through a cuff placed on your arm to measure blood pressure; pads placed on your chest will track your heart's function; and a clip placed on your finger will measure the oxygen level in your blood. During the operation, the blood pressure cuff will inflate automatically at intervals and you will feel pressure on your arm.

Recovery / PACU

PACU Vistation Guidelines for Families >>

After your surgery, you will be taken to the recovery room, also called the PACU (Peri Anesthesia Care Unit), or to the Ambulatory Surgery Center, where you will be closely monitored until the anesthesia wears off and you wake up. Your blood pressure, pulse, temperature and breathing, as well as the area of your body where you had surgery, will be checked.

You may feel drowsy and cold, and you may have some pain, which is normal after surgery. The PACU or Ambulatory Surgery Center nurses will take care of your needs and make you comfortable. Once you are sufficiently awake, you either will be discharged home if you are an ambulatory surgery patient, or you will be transferred to your room in the hospital until you are well enough to go home.

You will be given simple exercises to help in recovery. Taking deep breaths and coughing will help to clear your lungs and prevent pneumonia. Walking and moving your legs will help your circulation. Be sure to have someone with you the first time you get up and until you feel steady.

Pain Management

The New York Eye and Ear Infirmary is committed to recognizing and treating your pain using medicines and treatments that will provide the best level of relief. As the patient, you have valuable information to give the staff regarding your pain. Remember that you know your pain best.

Always tell your doctor, nurse or other staff member when you are having pain. Don't be afraid to ask for pain medicine. Many people are so worried about "getting hooked" or addicted that they don't talk about their pain or take the medicines that are prescribed. In most cases, addiction is not a concern and medicines can, and should, be taken to relieve pain. If you have concerns about addiction, you should speak openly about them to your doctors and nurses. Managing pain is an important aspect of getting well.

The nurses and doctors will ask questions about the intensity (how strong), location, and the type (throbbing, burning, aching) of pain you may be experiencing. We often ask you to rate the intensity of pain using a pain scale. The pain scale is used in evaluating the pain and also in evaluating the effectiveness of pain medications or treatments. The pain scale uses numbers from 0 (no pain) to 10 (the worst pain possible) or pictures of faces that show various levels of pain intensity.

It is helpful for you to know that pain control is important in providing you with the comfort and strength to heal and get well. We know that patients who have their pain well-controlled generally tend to recover better and faster.

Pain Rating Scale? Mosby
From Wong D. L.; Hockenberry-Eaton M.; Wilson, D.; Winkelstein, ML, Schwartz, P.; Wong's Essentials of Pediatric Nursing, ed. 6, St. Louis, 2001, Appendix H Copyrighted by Mosby. Reprinted by permission.

You are being assessed for pain when you can't speak for yourself -- such as in the OR and PACU -- with the FLACC Behavior Pain Scale. All children under for are also monitored at all times with this scale.

At NYEE, we can provide a variety of options in the prevention and management of pain. Some of these options are:

  • pain medication by mouth (pills) or skin patch
  • pain medicine given by injection into a muscle
  • pain medicine given into a vein
  • pain medicine given through a Patient Controlled Analgesia (PCA) pump (The PCA pump is a machine that contains pain medicine. It has a button that you can push to give yourself a dose of pain medicine when you need it within the limits ordered by your doctor.)
  • regional anesthesia: Local anesthetics and/or pain medicine is injected into an area to relieve pain or numb a part of the body for a period of time.

There also are m ethods that can assist in the relief of pain that do not involve medicines, such as relaxation techniques, hot or cold packs, rest, deep-breathing exercises, proper positioning in the bed or chair, and distraction techniques such as music, television and visitors. No matter which pain management therapy you use, remember some important facts:

  • Discuss pain management therapy with your health care providers. Let them know your allergies, previous experience with pain medicines, other medications that you are taking and your health history.
  • Tell the staff how strong or severe your pain is. Let them know what makes it better and what makes it worse.
  • Ask for pain medication when you need it or before doing an activity that may cause pain - don't wait until the pain is too strong or out of control.
  • Be sure your identification band is checked before you are given the medication.
  • Give the pain medication time to work. Ask the staff when you can expect to feel some relief from the pain.
  • Use rest, deep breathing and other non-drug treatments to help your pain.
  • Tell the staff how you are feeling. Let them know how effective the pain management therapy is. Tell them if you are experiencing any unexpected or unacceptable effects from your pain management therapy.

Your health care provider knows how to assess and treat your pain. If you have any questions or need further information, speak with your nurse or doctor.

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Going Home

You will be discharged from the Ambulatory Surgery Center according to your surgeon's orders and with your escort accompanying you. If you live alone, you may want to arrange for someone to stay with you on the first night after your surgery.

You will be given written discharge instructions upon leaving New York Eye and Ear Infirmary. Please follow these instructions regarding the medication, rest, activity and diet and any other after-care advice to help you recover faster, be more comfortable, and reduce the risks of complications when you follow your doctor's orders.

Prescription Medications

After surgery, your physician will probably prescribe medications. These prescriptions may be filled either at your neighborhood pharmacy or at New York Eye and Ear Infirmary Pharmacy, which is conveniently located in the outpatient area - first floor. It is open from 9 am to 6 pm, Monday to Friday. You may pay for your prescriptions with cash, personal check, MasterCard, VISA, American Express or Discover Card. NYEE accepts most prescription plans. Please bring your prescription care with you. Eye patients should note that many doctors prefer eye medications be filled there because some pharmacies do not carry special medications.

Escorts

For your safety, a spouse, friend or relative must accompany you when you leave the hospital. You will not be admitted unless you have made proper arrangements for an escort upon your departure. We cannot allow you to leave unescorted. If you need assistance, please let us know in advance, and NYEE will be happy to refer you to a private pay patient escort service.

Private Pay Home Care Agencies

Patients and families may call directly or ask a social worker for assistance.

Company

Rate(s)*

Phone

Partners In Care
(subsidiary of Visiting Nurse Service of New York)

$65 for 3 hours minimum
$78 for 4 hours minimum

(212) 609-7700

Personal Touch

$15.75 / hr (credit card) for 4 hrs. minimum
$16 / hr (cash) for 4 hrs. minimum
$195 day (credit card) for live-in
$195 day (cash) for live-in

(212) 468-2500 x-1514

Prime Care Inc.

$75 for 4 hrs mininum
$18 each additional hourl
$260 for live in

(212)-944-0244

Premier Home Health Care

$75 for 4 hours minimum
$19 each additional hour

(800)-693-5495

Respite Care Program
(New York Foundation for Senior Citizens - Manhattan, Brooklyn, Bronx and Queens)

$7.25 / hr. plus $5.50 car service ($7.50 weekends; holidays higher) for 4 hrs. a day; 2 day minimum

Home Visit by Social Worker required before services can begin. One month waiting period. Home Care is avaiable for durations of 3 months.

(212) 962-7559

*Fees quoted as of June 2013 subject to change.
For further information, please contact New York Eye and Ear Infirmary Social Services Department at (212) 979-4390.

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Discharge Instructions

Discharge time for patients who have stayed overnight is based on the doctor's instructions and is usually before 10 am. If you were admitted for ambulatory surgery, you will be discharged as soon as you are cleared by the anesthesiologist and your escort has arrived.

After your discharge, be sure to adhere to your physician's instructions regarding diet, rest, medication, hygiene and follow-up appointments. Take things slowly until your physician tells you it is okay to return to your usual routine. Contact your surgeon if you are concerned about your discharge instructions or have any questions.

If you have any questions, call us at (212) 979-4359 or 979-4165 Monday to Friday, 6 am to 9 pm.

Questions to Ask

Remember to ask the following questions before you are discharged. It is recommended that you have another person with you so that he or she will be able to help you remember all the answers.

  • What can I eat?
  • How do I care for my incision (if any)?
  • What medications should I take?
  • How soon can I take a bath or shower?
  • What should I do for pain?
  • How much activity or exercise can I do? What about lifting and bending?
  • When can I return to work?
  • Can I drive a car?
  • When can I resume sexual intimacy?

Find out when and where to go for your follow-up appointment.

When to Call Your Physician

Should any difficulties arise following your discharge, call your physician immediately. You should call your physician if you have any of the following:

  • Fever (over 101? F)
  • Chest pain
  • Your incision becomes red, swollen, painful or has a discharge with bad odor, which may mean an infection, or your incision bleeds a lot or opens. Press the area with a clean cloth to control bleeding.
  • Vomiting lasting longer than four hours
  • Shortness of breath
  • No bowel movement for three days
  • Pain not relieved by medication
  • You feel groggy or dizzy

If you are unable to get in touch with your physician, please call New York Eye and Ear Infirmary's main number at (212) 979-4000 day or night, or go to the nearest emergency room if you experience any of the symptoms listed above.

Our "Care Call"

To follow up on how you are doing once you return home, a member of our nursing staff may call you 24 to 48 hours after surgery to check on your condition and find out how your recovery is progressing. If you miss or do not receive the call, please telephone the Ambulatory Surgery Center at (212) 979-4360 between the hours of 11 am and 4 pm, Monday to Friday, so that we can address any concerns or questions related to your surgery and recovery.

Recovery

Joint Commission on Accreditation of Healthcare Organization (JCAHO)'s Speak Up Initiative: Planning Your Recovery offers patients tips for continuing recovery after leaving the hospital - download the brochure in English or Spanish. 

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Payment Policy

Patients are responsible for deductibles, co-payments and any unpaid portion of the bill. It is the policy of New York Eye and Ear Infirmary to receive payment at the time of service. Patients scheduled for surgery will be required to pay for services in advance unless they are fully covered by a commercial insurance carrier, Blue Cross, Medicaid or Medicare.

Patients must pay in advance for any portion of the fee not covered by insurance. Medicare pays 80% of the fee, and there is a deductible. The hospital will accept cash, certified checks, MasterCard, VISA, American Express or Discover Card as payment for hospital services.

Your surgeon, anesthesiologist, radiologist and pathologist will each bill you separately as their services are not included in hospital charges.

Please call the Financial Screening Office at (212) 979-4311 or 4309 for verification or questions regarding your insurance coverage.

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Travel Directions

The New York Eye and Ear Infirmary is located at the corner of Second Avenue and 14th Street in Manhattan, and is easily accessible by car, subway or bus.

By Car

Take any major artery to 14th Street and proceed to Second Avenue. Parking is available in commercial parking lots in the area:

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  • 13th Street between Third and Fourth Avenues
  • 14th Street between First and Second Avenues
  • 15th Street and Third Avenue
  • By Subway

    NYEE is a short walk from the Union Square subway station (R, N, L, 4, 5, 6) or the L train stop at First Avenue and 14th Street.

    By Bus

    NYEE can also be reached by the First and Second Avenue (M15) and 14th Street (M14) bus routes.

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    Important Telephone Numbers

    Area

    Phone Number

    Main Number / General Information

    (212) 979-4000

    Admitting Office

    (212) 979-4306

    Ambulatory Surgery Center

    (212) 979-4360 or
    (212) 979-4165

    Anesthesia

    (212) 979-4464

    Financial Screening Office

    (212) 979-4309 or
    (212) 979-4311

    Information Desk

    (212) 979-4346

    Interpreter Service

    (212) 979-4354

    Nutrition & Food Service

    (212) 979-4338

    Pastoral Care

    (212) 979-4442

    Patient Information

    (212) 979-4306

    Presurgical Testing

    (212) 979-4118

    Private Duty Nurse Registry

    (212) 979-4353

    Social Service Department

    (212) 979-4390

    Volunteer Department

    (212) 979-4462

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    For More Information

    On the Web

    In addition to NYEE.EDU, the Web site of the Mount Sinai Health System at www.mountsinaihealth.org provides access to physicians and services available at Mount Sinai Beth Israel, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai Roosevelt, Mount Sinai St. Luke's and NYEE. The Mount Sinai Health System Web site also offers health information on topics such as cancer, pain management, diabetes and weight management, as well as the latest technology, programs and services available within the Mount Sinai Health System network.

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